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Latest Operating Policy – 'Be Clean, Be Safe'

Thomas & Partners will continue to play a role in our community by, wherever possible, providing the services and support our clients need.

We will continue to observe the latest measures, put in place, by the Government (including Public Health England and the Chief Medical Officer).

Offices & Staff

Our offices are now open for business, although many of our staff continue to work from home.

Prior to any visits to our offices, we will ask whether any party is showing symptoms or has been asked to self-isolate.

We have taken the following steps within our offices:

  • Hard surfaces, including doors, handles, desks, computers Etc. have been cleaned with disinfectant
  • Offices have been re-arranged and we have set-up one-way flows, floor tape and signage
  • Hand sanitiser and PPE, where appropriate, is available at each office
  • Staff are up to speed with the latest Government guidelines including social distance measures
  • A programme of additional cleaning is in operation

  • Viewings, Valuations & Visits

  • Prior to going ahead with any viewing/valuation/visit we will ask:
    • Are you/anyone in your household symptomatic?
    • Are you in the at ‘risk’ category (as outlined by Government)?
    • Have you got access to gloves, sanitising gels, Etc.
  • We will only arrange viewings with serious buyers
  • Wherever possible, we will conduct initial viewings and valuations remotely, either by video or 360 photography
  • In-person viewings/valuations/visits will be conducted within the latest social distancing guidelines
  • We aim to complete viewings in no more than 15 minutes
  • Your hands should be washed regularly and wherever possible, you should avoid touching surfaces
  • Viewings are limited to two members of the same household
  • Where social distancing is not possible, for example in an enclosed space, you should consider wearing gloves and a face covering in line with government guidance
  • Open house viewings will not take place
  • Please make sure you maintain safe social distancing (2 metres) at all times.
  • If it is your property that is being viewed, please ensure that:
    • All internal doors are open and the house has been well ventilated
    • All hard surfaces, including doors, handles and worktops are cleaned with disinfectant; both before and after the visit
    • For agent accompanied viewings, we recommend you leave your property while viewings are taking place.
    • For non-agent accompanied viewings, we ask that that you do not engage in lengthy conversations (we will deal with any questions afterwards by phone and email) and that refreshments are not offered to anyone

If you have questions, please contact us by phone or email.


Refundable Holding deposit - Capped at 1 weeks rent

Security Deposit - Capped at 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - Capped at £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent - Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs or give the tenant the option to purchase themselves.

Utilities, council tax, communication services, TV Licence etc - Tenants own responsibility unless otherwise stated in contract

Client Money Protection Scheme
Membership details TBC

Property Redress Scheme Membership details - Membership number D8870

DPS Deposit protection Scheme - Agent Number 1581837