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Online Valuation Privacy Policy


We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who uses this website (the "Site"), and Our property valuation Service (the "Service") and will only collect and use personal data in ways that are described here, and in a way that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of the Site and the Service and you are required to read and accept this Privacy Policy when entering your details in order to obtain an Instant Online Valuation. If you do not accept and agree with this Privacy Policy, you must stop using the Site and the Service immediately.

  • 1. Definitions and Interpretation

    In this Policy the following terms shall have the following meanings:

    “Online Valuation” means an Instant On Line Estimated Property Valuation.

    “Cookie” means a small text file placed on your computer or device by the Site when you visit certain parts of the Site and/or when you use certain features of the Site. Details of the Cookies used by the Site are set out in Part 14, below; and

    “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

  • 2. Information About Us

    Our details may be found on Our contact details within Our website

  • 3. What Does This Policy Cover?

    This Privacy Policy applies only to your use of The Instant On Line Property Valuation on the Site. The Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

  • 4. What is Personal Data?

    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

  • 5. What Are My Rights?

    Under the GDPR, you have the following rights, which by your use of the On Line Valuation will always work to uphold:

    • a) The right to be informed about collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us using the contact details on Our website to find out more or to ask any questions using the details in Part 15.
    • b) The right to access the personal data held about you. Part 13 will tell you how to do this.
    • c) The right to have your personal data rectified if any of your personal data held is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
    • d) The right to be forgotten, i.e. the right to ask to delete or otherwise dispose of any of your personal data that is held. Please make contact using the details in Part 15 to find out more.
    • e) The right to restrict (i.e. prevent) the processing of your personal data.
    • f) The right to object to us using your personal data for a particular purpose or purposes.
    • g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask for a copy of that personal data to re-use with another Service or business in many cases.
    • h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
    • i) For more information about the use of your personal data or exercising your rights as outlined above, please make contact using the details provided in Part 15.

    Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

    If you have any cause for complaint about the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

  • 6. What Data Do We Collect?

    Depending upon your use of the Service and the Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on the use of Cookies and similar technologies.

    • Name;
    • Address and relevant details of the Property to be valued in order to complete the estimated valuation
    • Email address;
    • Telephone number;
    • IP address;
  • 7. How Do You Use My Personal Data?

    Under the GDPR, we must always have a lawful basis for using personal data. This is because the data is necessary for performance of the Service and Our legitimate business interests to use it. Your personal data will be used for the following purposes:

    • Personalising and tailoring your experience of the Service.
    • Personalising and tailoring Our Services for you.
    • Communicating with you. This may include responding to emails or calls from you.
    • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by using the unsubscribe link on Our emails.

    We may contact you by email or telephone regarding your Instant Online Valuation to provide you with a professional valuation of the property.

    In some cases if we do not cover the postcode area of the property valuation then your details may be passed to another Estate Agent if you have consented to this. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with the obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

  • 8. How Long Will You Keep My Personal Data?

    We will not keep your personal data for any longer than is necessary in light of the reason for which it was first collected. Your personal data will therefore be kept for 3 years after the date of the last online property valuation using this Service unless further services have been taken or other communications have been requested. In which case the Privacy Policy associated with this service or communication will supersede this one.

  • 9. How and Where Do You Store or Transfer My Personal Data?

    We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR.

    In carrying out our business including our obligations to you, we may use sub-contractors. These will be [providers of CRM and business administration systems]. We will ensure that they respect your privacy and abide by all data protection laws.

  • 10. Do You Share My Personal Data?

    We may share your personal data with other branches in Our group for the purpose of providing the Service.

    If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, and Our obligations, and the third party’s obligations under the law, as described above in Part 9.

    In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

  • 11. How Can I Control My Personal Data?

    11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via the Service on Our Site, you may be given options to restrict use of your personal data. In particular, we aim to give you strong controls on use of your data for direct marketing purposes (including the ability to opt-out of receiving emails which you may do by unsubscribing using the links provided in Our emails.

    11.2 You may also wish to sign up to one or more of the preference Services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these Services will not prevent you from receiving marketing communications that you have consented to receiving.

  • 12. Can I Withhold Information?

    You may access certain areas of the Site without providing any personal data at all. However, to use all features and functions available for the Service on Our Site you may be required to submit or allow for the collection of certain data.

    You may restrict use of Cookies. For more information, see Part 14.

  • 13. How Can I Access My Personal Data?

    If you want to know what personal data is held about you, you can ask for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

    There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover administrative costs in responding.

    We aim to respond to your subject access request within one month. of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date of receipt of your request. You will be kept fully informed of the progress.

    We reserve the right to request proof of identity if we have any doubts about the identity of the person making the request.

  • 14. How Do You Use Cookies?

    When using the Service Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of the Service and Site and to provide and improve Our Services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

    All Cookies used by and on Our Site are used in accordance with current Cookie Law.

    For more information on Cookies please see our Cookie Policy. (Ensure this links to our cookie policy) In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

    You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

    It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

  • 15. How Do I Contact You?

    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the contact details held on Our main website, with the subject being “Privacy Policy Enquiry” or “Subject Access Request” as applicable.

  • 16. Changes to this Privacy Policy

    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection.

    Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.


Refundable Holding deposit - Capped at 1 weeks rent

Security Deposit - Capped at 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - Capped at £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent - Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs or give the tenant the option to purchase themselves.

Utilities, council tax, communication services, TV Licence etc - Tenants own responsibility unless otherwise stated in contract

Client Money Protection Scheme
Membership details TBC

Property Redress Scheme Membership details - Membership number D8870

DPS Deposit protection Scheme - Agent Number 1581837